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Terms & Conditions

Definitions

"Buyer" means the consumer who buys or agrees to buy goods on this website.
"Goods" means all products listed on the order and the order confirmation Email/Letter.
"Delivery" means the delivery of the goods to the address specified on the order.
"Consumer" customer who consumes the web content and services from the website

Sultans of Games reserves the right to change these Terms and Conditions when necessary, without notice to you and any changes will take effect on the day they are posted.

Website Content

Sultans of Games works very hard to ensure that the content on the website is correct, however on the rare occasions that we oversell a product your order may be subject to delay or alteration.

Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures, if there is a clear and obvious pricing error. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Acceptance Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

Delivery

Delivery charges vary based on your location and the delivery method chosen. You will be able to select and view delivery charges for the options available before any payment is made. Delivery times vary depending on the method you choose. Sultans of Games is not responsible for guaranteeing your delivery time, and estimated delivery times displayed are those provided by the delivery company in question. Please see our Delivery and Returns page for more information on the delivery methods available.

Sultans of Games will deliver to the dispatch address provided by the consumer, either directly for orders placed by credit card, debit card, or using e-wallet credit, or provided by PayPal when checking out using PayPal. Sultans of Games do not assume responsibility for goods that don’t reach their desired destination. If packages sent by an Express or international tracked service are refused by the customer, or returned due to non-payment of charges such as customs or import duty, any charges incurred by Sultans of Games may be deducted, at our discretion, from any refund later made for that order.

Payment

Payment for all orders is taken in full when the order is placed.

Cancellation

You have the right to cancel your order before it has been dispatched and receive a full refund. If we have already dispatched your order, you will have to file a return request.

Sultans of Games reserves the right to cancel any order without any prior notice.

Liability

Sultans of Games does not accept liability for any errors and omissions and reserves the right to change information, prices, specifications and descriptions of listed goods, products and services.

Sultans of Games will do its best to correct errors and omissions as quickly as practicable after being notified of them.

Pre Order Price Match

The definition of a Pre Order is the sale of an item before it has been released.

Price matching will apply to retail websites of companies based in the United Kingdom, and does not apply to 3rd party seller websites. Examples of these are eBay and Amazon.

The Pre Order Price Match offer applies to specific Magic: the Gathering pre order items. The items covered by this offer are: Booster Box, Planeswalker Decks (one of each Planeswalker Deck from the new set), Bundle, Duel Deck.

The Pre Order Price Match works as follows: If you place an order on the Sultans of Games website and are able to find one of the applicable items available for pre order cheaper elsewhere, we will credit your account with 125% of the price difference. For the purposes of this offer, any relevant shipping, handling, or other charges on either site will be taken into account when calculating the price difference.

This store credit will be rounded up to the nearest penny, and will be credited to the account used to place the original pre order.

If a pre order is cancelled and/or refunded, that order will no longer be eligible for the Pre Order Price Match offer.

Store credit is not transferable.

Store credit will be added within 3 weeks (21 days) of the release date.

*Pokemon Day Sale

Offer only valid on non-sale items.

Customer Services

If you have any questions or comments about our service, please don't hesitate to contact us 

sales@sultansofgames.com

Ronwell General Trading LLC (Sultans of Games), Ibn Battuta Gate Office 312E

 

Dispute

 

  • Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of United Arab Emirates. 
  • United Arab Emirates is our country of domicile
  • Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website. 
  • If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.  
  • The cardholder must retain a copy of transaction records and Merchant policies and rules.

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